Transforming Conflict in the Workplace...

Would you be a more effective facilitator or leader with a more solid base of conflict resolution skills under your belt? 

All organizations and relationships encounter conflict. It's what we do with it that makes all the difference in the world.

Remove the fear and uncertainty in working with conflict in groups and organizations in this 5-day teleclass series: Transforming Conflict in the Workplace, led by a 25-year expert in the fields of facilitation and mediation, Harry Webne-Behrman.

o Did you know that everyone has a unique style and response to conflict? Knowing your styles and response is critical to effective conflict resolution.

o Do you feel comfortable modeling effective conflict resolution skills as a facilitator? This is one of the best ways to prevent conflict from escalating.

o Did you know that 80% of effective conflict management consists of effective interpersonal communication? Knowing how to facilitate this kind of communication is key to mining the positive energy of conflict.

o Do you know what it takes to establish conflict resolution and staff facilitation programs within organizations? This knowledge is in growing demand for facilitators, coaches, and consultants.

In this class you will learn conflict resolution skills for facilitative leaders by exploring and evaluating your own styles and personal responses conflict, learning and practicing conflict resolution strategies in the context of group facilitation, and exploring how you can implement conflict resolution and staff facilitation programs within organizations.

By the end of the 5 days, you will:

• Know your own conflict resolution style and response to conflict.
• Be able to employ effective conflict resolution strategies with any group.
• Understand how to deal with impasse in groups.
• Be able to recognize others conflict styles and responses.
• Have more confidence in dealing with conflict in groups and organizations.
• Know the keys to implementing conflict resolution and staff facilitation programs within organizations.
• And much more..
  
  

How the 5-Day Format/Training works...
1. Dial into your class every day for 5 days (Mon-Fri) for a 60-minute focused training segment using a conferencing bridge. Or purchase the self-guided version below and follow along with a recording of a live teleclass.
2. Work through a workbook during the 5 days which will step you through key conflict resolution skills and strategies.
3. You will have the opportunity to discuss issues on the subject matter with the instructor and your classmates via an online discussion forum during the course.
4. Access to the instructors via email for specific help.

Course Outline...
Here's what you'll be learning and doing during the 5-Day course...

Tuesday
Communication Skills and Strategies * The Heart of Conflict
Resolution
- The three primary communication styles and their conflict style counterparts.
- Four key communication skills you need to effectively manage conflict.
- How to model these skills at critical points of conflict within groups.

Wednesday
Strategies to Understand and Manage Defensive Behaviors
- Two key strategies to managing your own defensive responses to conflicts that arise.
- Four ways to encourage assertive communication among group members to prevent conflict from escalating.
- Three keys to working with disagreement that will prevent conflict from occurring.

Thursday
Collaborative Negotiation Strategies
- A six step model to assure the success of any negotiation.
- 10 Strategies for Managing Impasse.
- 8 Special Considerations for Managing Multi-Party Disputes.
- Five types of power essential to identify to facilitate conflict management.

Friday
Synthesis * Designing Staff Facilitation/ Mediation Systems to Transform Conflict in the Workplace
- Building the foundation of a staff facilitation program.
- Keys to the design and implementation a collaborative dispute settlement system.
- Key steps to starting your conflict mediation program or reviving a failed one.
- Individual Coaching and Q&A

Free bonuses included with your training...
In addition to the 5-Day training described above, you also receive:

1. Free access to the MP3 version of the 5-Day training.

2. Participation on the class listserve to share questions and opportunities with your peers.

3. Access to the conflict resolution website established through the joint efforts of the Office of Human Resource Development and Office of Quality Improvement at UW-Madison. Use it as a resource to enhance your skills in conflict resolution and management.

Pricing...
Our price for this class is only $99. Everything you read about above is included. And, we offer a 100%-satisfaction-guaranteed guarantee.

When...
Live version is TBD based on interest. See self-guided version below.

Self-Guided 5-Day MP3 Version
If you'd like to learn this material at your own pace and on your own schedule, you can purchase the real audio version of this teleclass complete with the workbook and all the other bonuses above. You'll be provided with access to recorded offerings of the five-hour teleclass (5 hours total) that you can listen to online and follow along in the workbook used in the live class.

Self-Guided

Click here to purchase the
MP3 Version for $79.

Self-Guided 5-Day CD Version
The Compact Disk (CD) version comes with all of the self-guided features listed above, together with 5 CD's you'll receive by mail that you can listen to anywhere you have access to a CD player.

Self-Guided

Click here to purchase the CD Version for $89
plus $4 Shipping and Handling

FacilitatorU.com Membership Option

Become a Premium Member of FacilitatorU.com and receive this teleclass and all live and self-guided teleclasses offered by FacilitatorU at half price, in addition to a host of other items and benefits. An exceptional value. Click here for details.

One-Day Live Version

Interested in a one-day "live" version of this class offered to your group? Contact us to discuss options.

About Harry Webne-Behrman

Harry Webne-Behrman has served as a facilitator and mediator for over 25 years. Along with his wife, Lisa Webne-Behrman, he is a Senior Partner of Collaborative Initiative, Inc., a private consulting and mediation firm based in Madison, Wisconsin. Harry has worked with hundreds of businesses, schools, community groups and public agencies, and he maintains tremendous enthusiasm about the importance of learning to work collaboratively to build positive work environments. Harry also works with the University of Wisconsin-Madison's Office of Human Resource Development, coordinating and teaching professional development programs for courses on conflict management, communication skills, facilitation skills, managerial mediation and other areas. He is the author of The Practice of Facilitation (1998), Guardian of the Process (1994), and co-author of the Working It Out Series in peer mediation and conflict resolution education in schools. Most recently, he and Lisa collaborated with Dick Geier to produce Eleanor At Eighty, a facilitator training resource for addressing complex eldercare issues in families.

About the satisfaction guarantee

If, for any reason, you are not satisfied with this training, simply email us with a request to refund/credit your credit card in the full amount and we will do so immediately. It's our policy to do this and we honor this in every single case.