Tuesday
Communication Skills
and Strategies * The Heart of Conflict
Resolution
- The three primary communication styles and their
conflict style counterparts.
- Four key communication skills you need to effectively
manage conflict.
- How to model these skills at critical points of
conflict within groups.
Wednesday
Strategies
to Understand and Manage Defensive Behaviors
- Two key strategies to managing your own defensive
responses to conflicts that arise.
- Four ways to encourage assertive communication
among group members to prevent conflict from escalating.
- Three keys to working with disagreement that will
prevent conflict from occurring.
Thursday
Collaborative Negotiation
Strategies
- A six step model to assure the success of any
negotiation.
- 10
Strategies for Managing Impasse.
- 8 Special Considerations for Managing Multi-Party
Disputes.
- Five types of power essential to identify to facilitate
conflict management.
Friday
Synthesis * Designing
Staff Facilitation/ Mediation Systems to Transform
Conflict in the Workplace
- Building the foundation of a staff facilitation
program.
- Keys to the design and implementation a collaborative
dispute settlement system.
- Key steps to starting your conflict mediation
program or reviving a failed one.
- Individual Coaching and Q&A
Free bonuses included
with your training...
In addition to the 5-Day training described above,
you also receive:
1.
Free access to the RealAudio version of the 5-Day
training.
2. Participation on the class listserve
to share questions and opportunities with your peers.
3. Access to Harry for virtual coaching on this
subject throughout the week.
4. Access to the conflict resolution website established
through the joint efforts of the Office of Human
Resource Development and Office of Quality Improvement
at UW-Madison. Use it as a resource to enhance your
skills in conflict resolution and management.
Pricing...
Our price for this class is only $99. Everything
you read about above is included. And, we offer
a 100%-satisfaction-guaranteed guarantee.
When...
Live version is TBD based on interest. See self-guided
version below.
Self-Guided
5-Day MP3 Version
If you'd
like to learn this material at your own pace and
on your own schedule, you can purchase the real
audio version of this teleclass complete with the
workbook and all the other bonuses above. You'll
be provided with access to recorded offerings of
the five-hour teleclass (5 hours total) that you
can listen to online and follow along in the workbook
used in the live class.
Self-Guided
Click
here to purchase the
MP3 Version for $79.
Self-Guided
5-Day CD Version
The Compact
Disk (CD) version comes with all of the self-guided
features listed above, together with 5 CD's you'll
receive by mail that you can listen to anywhere
you have access to a CD player.
Self-Guided
Click
here to purchase the
CD Version for $89
plus $4 Shipping and Handling
FacilitatorU.com
Membership Option
Become a Premium Member of FacilitatorU.com and
receive this teleclass and all live and self-guided
teleclasses offered by FacilitatorU at half price,
in addition to a host of other items and benefits.
An exceptional value. Click
here for details.
One-Day
Live Version
Interested
in a one-day "live" version of this class
offered to your group? Contact
us to
discuss options.
About
Harry Webne-Behrman
Harry
Webne-Behrman has served as a facilitator and mediator
for over 25 years. Along with his wife, Lisa Webne-Behrman,
he is a Senior Partner of Collaborative Initiative,
Inc., a private consulting and mediation firm based
in Madison, Wisconsin. Harry has worked with hundreds
of businesses, schools, community groups and public
agencies, and he maintains tremendous enthusiasm
about the importance of learning to work collaboratively
to build positive work environments. Harry also
works with the University of Wisconsin-Madison's
Office of Human Resource Development, coordinating
and teaching professional development programs for
courses on conflict management, communication skills,
facilitation skills, managerial mediation and other
areas. He is the author of The Practice of Facilitation
(1998), Guardian of the Process (1994), and co-author
of the Working It Out Series in peer mediation and
conflict resolution education in schools. Most recently,
he and Lisa collaborated with Dick Geier to produce
Eleanor At Eighty, a facilitator training resource
for addressing complex eldercare issues in families.
About
the satisfaction guarantee
If, for any reason, you are not satisfied with this
training, simply email us with a request to refund/credit
your credit card in the full amount and we will
do so immediately. It's our policy to do this and
we honor this in every single case.
Would
you be a more effective facilitator or leader with
a more solid base of conflict resolution skills
under your belt?