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Defusing
Explosions...
What to do with anger and
conflict in groups
Access this pre-recorded one-hour TeleClass
featuring Dee Kelsey and Pam Plumb, Authors,
Facilitators, and Trainers
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I have facilitated many groups for strategic
planning and process improvement over the past twenty
years and I found the tele seminar on Defusing Conflict
to be very informative. Pam and Dee reinforced techniques
I use, but also taught me some better ones. Thanks
for an enjoyable learning experience! --Kathleen
Paris, Consultant, Distinguished, Emeritus, Office
of Quality Improvement University of Wisconsin-Madison--
"Just in Time" Learning
Access
this one-hour pre-recorded tele-seminar with Dee
Kelsey, Pam Plumb and
Steve
Davis. Dee
and Pam, owners of Great
Meetings! Inc., have worked together for over
10 years, since they first pooled their experience
and expertise in training and facilitation in a jointly
developed and delivered certificate course in facilitation
skills. They have brought their facilitation skills
and training programs to hundreds of individuals and
organizations: groups as varied as large corporations,
small businesses, nonprofit's of all kinds and sizes,
schools, hospitals, medical groups, local and state
governments. Together they have written two books,
Great Meetings! How to Facilitate like a Pro
and the greatly revised and expanded Great
Meetings! Great Results, which have carried
their message about the importance of facilitation
to thousands.
In this pre-recorded interview with Dee and Pam, we
discuss how to constructively deal with those most
difficult times when things get hairy in groups. Some
of the points we discuss are...
Why is conflict so difficult in groups? Aren’t
we looking for different points of view when we are
facilitating?
How do you distinguish between a healthy conflict
and a non-productive, group damaging situation?
In your experience, what are the types of conflicts
that you see in groups?
Why are some disagreements more heated than others?
When two participants start arguing angrily and attacking
each other, how can you wade into that situation to
both diffuse their anger and redirect their energy
to a more positive conversation?
What about meetings where the participants are set
in two deeply divided camps? What can you do to move
things forward?
What specific tools can a facilitator use to help
a group work with differences?
How do you manage a sudden dramatic outburst from
one participant that startles the entire group?
What are some of the inner attitudes and perspectives
you embrace as a facilitator to make dealing with
conflict easier?
Two Bonuses!
1. Steps for negotiating conflict in a group.
2. Meeting Assessment checklist: Questions to ask
during the client interview
Real
Audio + Notes + Bonuses is $17.95
Real-audio recording of the seminar to listen to on
your computer at your leisure. Or order the CD version
below to listen to anywhere.
You'll also receive access to written notes summarizing
the highlights of the class for future reference.
Click Here to Purchase Real Audio
+ Notes + Bonuses: $17.95
This
seminar is free to FacilitatorU.com members.
Click here to view features and benefits of membership.
Compact
Disk + Real Audio + Notes + Bonuses is $24.95 + S&H
Receive all of the above plus a Compact Disk recording
of the seminar in the mail that you can listen to
at your leisure.
 Click
Here to Purchase Real
Audio +CD + Notes + Bonuses: $24.95 +
S&H
Satisfaction
Guaranteed
If, for any reason, you are not satisfied with this
teleclass, simply email us with a request to refund/credit
your credit card in the full amount and we will do
so immediately. It's our policy to do this and we
honor this in every single case.
About Dee Kelsey. Dee
has been facilitating groups since her teenage years.
She turned her early interests into more formal work
both as a trainer and personnel representative at
Hewlett Packard and as a mediator and trainer of mediators
for the city of Palo Alto, California. In addition
to her work with Great Meetings! Inc, she has been
principal of Dee Kelsey and Associates since 1985.
She has worked nationally to provide organizational
development, facilitation, process consultation, mediation,
and training services to hundreds of clients ranging
from small work groups to large corporations.
About Pam Plumb. Pam discovered during
her years as a City Councilor and Mayor of Portland
that effective meeting planning and facilitation made
a big difference in meeting outcomes In 1991, she
created Pamela Plumb & Associates which serves
a wide range of non-profit organizations, businesses
and government organizations with process design,
facilitation, training and organizational development.
She is known internationally for her process work
and training in municipal governance.
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