Greetings Fellow Facilitators!

Seeking input for next guide.

We appreciate your great inputs to our "Intervene With Confidence" Facilitator Guide requested a couple of weeks ago. This guide is progressing, although a little slower than planned, and we will get free copies out to those who contributed when it is complete.

Our next facilitator guide will focus on Conflict Resolution. This guide will explore skills and techniques proven useful in the resolution of conflict in groups.

To refresh your memory, the Facilitator Guides will be rich sources of information and practical advice and startegies that can be applied to special situations that facilitators encounter in their day-to-day work. For example, future guides will involve, building trust, building team, starting and ending groups, handling conflict, virtual facilitation, etc...

Please help us with our next guide by answering the questions below. Those of you who contribute material that we end up using in the guide, will receive a free copy of the finished guide. Also, see our special teleclass offer to R&D team members at the end of this memo.

Here's what we need to know:

- What is your best “survival” tip(s) used to resolve conflict and manage emotionally difficult situations?

- What dialogue techniques have you used to reframe confrontational situations into positive and productive conversations?

- Identify causal/behavior dynamics from your experiences that place individuals or groups “at risk” for conflict.

- Can you identify a “cost” associated with the conflicts you observed?

- What behaviors have you observed that contribute to the escalation of individual and/or group conflicts?

- What is your favorite tool(s) for promoting respect, cooperation and successful communication?

- What story would you share with us from actual practice to best illustrate the technique(s) you have indicated?

Special Teleclass Offer to R&D Members

Our recent teleclass on "Full Participation" met with such success and interest, we've decided to offer it again this Thursday and are offering a 50% discount to our R&D team members. A second option offered includes the new Facilitator Guide on Full Participation with the teleclass. We are discounting this option 50% for you as well. If you're interesting in attending, please click the link below to see further details on the class and please note that your discount will be computed after you select your purchase option and click "CheckOut" in the shopping cart.

Click Here to Register

A Note on Pricing. Though we would like to be able to offer these teleclasses to our contributing R&D members for free, we find that free classes attract lots of registrants who do not attend. Since our bridge space is limited, we are charging a much lower fee to you for the class to minimize empty teleclass slots and to cover our processing costs. We hope you understand.

Thanks very much for your support!

Warmest regards,

Steve Davis 1.760.375.7384 1.877.768.9016 (fax) steve@FacilitatorU.com; www.FacilitatorU.com Virtual Facilitation Training and Resources......Just in Time, situation-based tools, providing what you need, when you need it.

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